As one of Australia’s largest retailers, Coles processes millions of transactions every week across its supermarkets, liquor stores, and digital platforms making reliable connectivity critical to daily operations. Network outages across stores or distribution centers can disrupt point-of-sale systems, inventory management, and supply chains, directly impacting customers and revenue. To safeguard operations and support ongoing modernization, Coles needed a resilient failover solution that could keep stores running even when primary wired networks fail.

By deploying Ericsson Cradlepoint 5G connectivity across its retail and distribution footprint, Coles established a high-performance, cellular-based failover network with out-of-band management capabilities. This approach enables uninterrupted store operations, centralized network management, and rapid remote troubleshooting without on-site intervention. The result is improved uptime, greater operational agility, and a more seamless customer experience helping Coles maintain reliability, efficiency, and a competitive edge in a fast-moving retail environment.