JPMorgan plans to roll out longer-running AI agents as it expands automation across banking workflows.
JPMorgan Chase is preparing to roll out a new generation of autonomous AI agents later this year as the bank expands its use of automation.
The systems are designed to handle more complex workflows than earlier AI tools. Instead of completing a single task, the agents can move between applications, carry out multiple steps and operate for longer periods before requiring employee input.
Derek Waldron, JPMorgan’s chief analytics officer, said the bank is entering an era of “long-running autonomous agents,” with systems capable of working for one to two hours rather than only a few minutes.
JPMorgan has already deployed AI tools across parts of its business. In private banking, systems review market activity, client portfolios and research overnight, helping advisers prepare for customer conversations.
The bank has linked those tools to a 20% rise in gross sales and expects they could eventually allow bankers to manage up to 50% more client relationships.
The rollout will depend on security, compliance and oversight controls, particularly as agents gain access to sensitive financial data and internal systems.
The move reflects a wider shift in enterprise AI adoption. Companies are increasingly testing systems that can execute tasks rather than only provide recommendations.
For JPMorgan, the goal is not limited to reducing costs. The bank is positioning AI as a way to improve productivity, strengthen customer service and build a longer-term competitive advantage.
